Privacy Policy
How we collect, use and protect your personal information.
Last updated: June 2026
1. Who We Are
Tubs & Taps Ltd ("we", "us", "our") is a bathroom, kitchen and bedroom design and installation company based in Wakefield, West Yorkshire. Our registered address is: Unit 3, Triangle House, Chantry Bridge, Wakefield, WF1 5PL. You can contact us at sales@tubsandtaps.co.uk or by calling 01924 332220.
2. What Information We Collect
We may collect the following personal information when you use our website or contact us:
- Name, email address, phone number and postcode
- Details about your renovation project
- Photos you upload as part of a quote request
- Technical data such as IP address, browser type and pages visited
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide quotes
- Book and manage consultations
- Send you relevant information about our products and services (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases: your consent, the performance of a contract, our legitimate business interests, and compliance with a legal obligation.
5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business (e.g. email platforms, CRM systems), always under strict confidentiality agreements. We will disclose information if required by law.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 3 years.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at sales@tubsandtaps.co.uk.
8. Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can control cookies through your browser settings. Continued use of the site implies acceptance of our cookie usage.
9. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page.
10. Contact & Complaints
If you have any concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.